We are the leading managed service provider in the greater Washington DC metropolitan area. We are fanatically focused on being the best at what we do and delivering a level of service that shocks and amazes even the most demanding of customers. Our helpdesk engineers solve problems from simple to complex, from workstations to servers. You will be part of a small team of dedicated support engineers delivering high-quality, professional, personal, customer service driven support. You should be just as comfortable interacting with people as you are with technology.
 
Primary responsibilities will include first-line support via phone and remote control tools for a wide variety of networking and software issues. You must never get flustered and have the patience to work the most difficult challenges from the most difficult clients. 
 
Basic requirements include:
 

• BA/BS degree in any field with demonstrated technology experience. Non-college grads with proven abilities and experience will also be considered.
• 3 year’s minimum real-world technical support experience primarily on Microsoft technologies.
• Proficiency with Windows XP/Office 2003 -> Win10/Office 2016.
• Proficiency with basic networking technologies (VPN, wireless, DNS/DHCP, core IPv4 know-how)
• Skills and understanding of PC hardware, and how to deal with it when it's gone kaput.
• Knowledge of how to clean up an infected machine ... in the dark, blindfolded, with the machine perhaps on another continent.
• Ability to write and speak eloquently in an often fast-paced multi-task environment.
• Demonstrated savvy with technology, and ability to learn, adapt and change your skill set as needs require.

 
Things that would set you apart from other candidates include:
 

• Microsoft and/or Cisco certifications
• VoIP platform experience (Cisco, Mitel, SIP Trunking)
• Active Directory experience at an intermediate level (Group Policy guru, scripting)
• Office 365.
• SharePoint
• Cloud services
• ConnectWise and Labtech experience, or similar MSP-type software platforms
• Practical working experience on Sonicwall and Cisco ASA devices
• Practical working experience with VMWare and Hyper-V

 
You should be able to safely lift 50 pounds. You should be able to dress in a professional, biz-casual manner on a day-to-day basis. You should be able to work the occasional night or weekend. You should be willing to carry and after ours pager, typically for a wee every 4 to 5 weeks to handle after hours calls.
 
Above all, you should be someone our clients will fall in love with over the phone when you're saving them from the perils of their IT woes.
The salary for this position is between $50,000 - $60,000, depending on experience.